Firmware support earned positive comments when updates arrived during testing and fixed real issues. Reviewers saw the active update cadence as a reassuring sign that EarFun is still refining the...
Pros: Ear-tip replacement, Value for money
Cons: Hinge durability, Dongle
The only scored support-service report is negative, describing a poor experience when seeking help for a charging-related problem. There is not enough data here to generalize beyond that case.
Pros: Sensors, Weight comfort
Cons: Warranty and support service, Ear-tip replacement
Support experiences after early failures were extremely poor in the two customer reports: both describe getting little useful help, including a disputed warranty and an unresolved serial-number issue.
Pros: Audio-video sync accuracy, Integrated microphone
Cons: Warranty and support service, Ear tip size options